INDICATORS OF TECHNOLOGY IN THE PERCEPTION OF IT AND BUSINESS MANAGERS – A COMPARATIVE ANALYSIS

Autores

  • Gustavo Hermínio Salati Marcondes de Moraes Universidade de Campinas - Faculdade de Ciências Aplicadas (UNICAMP-FCA)

DOI:

https://doi.org/10.18593/race.v14i3.6047

Resumo

In this study we sought to identify how the indicators of information technology use can assist in the information technology governance and alignment of organizations through benchmarking. Multiple case studies were conducted in four large organizations that act in the service sector of vocational education, in which information technology plays a key role, interviewing executives from technology and business. The main indicators used in the study where the index G (expenditure and investment in IT / annual net sales) and the CAPT (annual cost per keyboard). As a result, it became clear that the indicators are perceived as important for information technology governance and alignment, and their own quality management, integrating corporate governance. Therefore, the indicators presented serve as management tools and a basis of comparison with other companies, the sector of activity, as a comparison of the historical evolution's own internal organization (monitoring) and as part of negotiation for future technology investments, providing support to the information technology managers and business managers, facilitating their decisions.

Keywords: Information technology. Indicators. IT governance.

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Biografia do Autor

Gustavo Hermínio Salati Marcondes de Moraes, Universidade de Campinas - Faculdade de Ciências Aplicadas (UNICAMP-FCA)

Doutor (2013) e Mestre (2010) em Administração pela Fundação Getúlio Vargas - Escola de Administração de Empresas de São Paulo (FGV-EAESP), com cursos de aperfeiçoamento em Empreendedorismo pela Renmin University of China (2013) e Inovação Social pela University of Cape Town - África do Sul (2015). Atualmente é professor da Faculdade de Ciências Aplicadas da Universidade Estadual de Campinas (FCA/UNICAMP). 

Referências

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DE HAES, S.; VAN GREMBERGEN, W. An Exploratory Study into IT Governance Implementations and its Impact on Business/IT Alignment. Information Systems Management, v. 26, n.2, p. 123-137, Spring 2009.

MEIRELLES, F. S. Pesquisa Anual de Administração de Recursos de Informática. 21ª ed. São Paulo: FGV-EAESP-CIA, 2010 (www.fgv.br/cia/pesquisa).

REICH, B. H.; BENBASAT, I. Measuring the linkage between business and information technology objectives. MIS Quarterly, v. 20, n. 1, p. 55-81, Mar. 1996.

WEILL, P.; OLSON, M. Managing investment in information technology: mini case examples and implications. MIS Quarterly, v. 13, n. 1, p. 3-17, March 1989.

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Publicado

05-11-2015

Como Citar

Salati Marcondes de Moraes, G. H. (2015). INDICATORS OF TECHNOLOGY IN THE PERCEPTION OF IT AND BUSINESS MANAGERS – A COMPARATIVE ANALYSIS. RACE - Revista De Administração, Contabilidade E Economia, 14(3), 863–888. https://doi.org/10.18593/race.v14i3.6047